CS Property Management

225 N Washington, Bloomington, IN 47408

 

contact us
LOCAL:812-330-1411
TOLL-FREE:855-277-0961
FAX:812-332-2802
EMAIL:General Inquiries

ADDRESS:225 N Washington
Bloomington, IN
47408


equal housing opportunity

member, greater bloomington chamber of commerce




resident handbook

Please review this Resident Handbook for answers to your basic questions and concerns; it is part of your Lease. If you have any questions during your residency, please contact us. You can rest assured you have selected an apartment community you'll be proud to call home.

  1. Absence From Apartment
  2. Apartment Entry
  3. Contact Us
  4. Deposits and Fees
  5. Fire Safety
  6. Laundry
  7. Maintenance
  8. Moving In
  9. Moving Out
  10. Noise
  11. Parking and Bicycles
  12. Parkview and Poolside Entry Systems
  13. Pet Policy
  14. Poolside Parking Garage
  15. Referral Bonus
  16. Renewal Policy
  17. Rent Payments and Late Charges
  18. Safety
  19. Severe Weather
  20. Subleasing
  21. Utilties

ABSENCE FROM APARTMENT

If you plan on being away from your apartment for an extended period of time (spring break, summer), please let the office know and practice the following safety precautions and energy conservation tips:

  • Before you leave, turn off and unplug any device that doesn't need to stay on. Many items like computers and televisions draw power even when they are not on. Do NOT unplug the stove or the refrigerator.
  • Take out the trash
  • Keep the heat at 58 degrees or above in cold weather.
  • Make sure your windows and doors are locked.
  • Use a timer on an indoor light to give your apartment that lived-in look while you are away.
  • Hold delivery on your mail and newspapers.
  • Leave your apartment presentable in case there are any leasing appointments during your absence.

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APARTMENT ENTRY

Management reserves the right to access the apartment during reasonable hours for the following reasons:

  • Inspecting and/or protecting the apartment
  • Showing the apartment to prospective buyers or renters
  • Making repairs, additions or alterations deemed necessary
  • When a Resident has abandoned and surrendered the apartment
  • When a safety concern is present
  • In case of emergency, without notice, to protect and/or repair the property at all hours

We make every effort to give advance notice by phone, email or text before all apartment showings. Be sure our office has your updated cell phone and email address. If you have not renewed your lease, your apartment becomes available for showings. Check your phone and email regularly for notifications. Apartments are shown until they are leased. Keeping your apartment neat helps lease it faster and leads to fewer showings.

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CONTACT US

Phone (812) 330-1411 Phones are answered at all hours

General Inquiries info@cspropertymanagement.com

Website www.cspropertymanagement.com

Office hours: Monday through Friday, 8:30 AM - 5 PM

225 North Washington Street, Bloomington, IN 47408

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DEPOSITS AND FEES

All prices are subject to change.

  • Pet Charge$300 Nonrefundable
  • Pet Rent$20 per month
  • Unauthorized Animal$300 per occurrence
  • Smoke Detector$100 for non-working/disabled
  • Late Rent$25 if not paid by 5th of the month
    $25 additional if not paid by the 10th of the month
  • Lockout $50 from 8 AM to 8 PM on weekends and holidays (cash or check payable at lockout)
    $100 from 8 PM to 8 AM every day (cash or check payable at lockout)
  • Key Replacement$20 per key
  • Lock Change$75
  • Garage Opener$50 replacement
  • Garage Parking$40 per space per month
  • Maintenance$50 per hour due to Resident causes
  • Trash Removal$25 per item/bag of trash
  • NSF Fee$25
  • Sublease Fee$100 per sublet
  • Sublease Showing$25 per showing
  • Unauthorized Sublet$100
  • Sublet Deposit$200
  • Holdover per day$300
  • Repainting$500
  • Pest Control$75
  • Bedbug $250
  • Application Fee$25 per person nonrefundable
  • Security Deposit$500 (includes a $250 nonrefundable Turnover Charge)
  • Resident Change$25
  • Cleaning$50 per hour

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FIRE SAFETY

You should plan your evacuation routes for your apartment and building before an emergency occurs. Should a fire occur, call 911. If possible, notify the office too.

If the building is on fire, get out of the apartment and stay out. If you are behind a closed door, feel it with your hand before opening it. If the door is hot, look for another exit. If you are passing through a smoky area, stay low so that your head is below the smoke. If your clothes catch on fire, stop, drop and roll. Leave your possessions behind and never go back into a burning building. Do not use the elevator; take the stairs.

If you started a kitchen fire, smother the fire using a pan lid and turn off the burner. Never use water to fight a grease fire as it will only make matters worse. Use baking soda or your fire extinguisher instead.

Inspect your fire extinguisher monthly to make sure the gauge is in the green zone. If the extinguisher has been damaged or discharged, contact the office. To use the fire extinguisher, pull the pin, aim low, squeeze the level slowly and evenly and sweep the nozzle from side to side.

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LAUNDRY

Residents are not allowed to provide their own washing machines. Laundry facilities are located at the following properties:

  • Canadian in the basement of the 327 building
  • Hunter in the basement of the 801 building
  • Sun Terrace between the two buildings
  • Parkview basement
  • Poolside in the south wing on each floor
  • Maxwell Terrace in the southeast corner at the rear of the property
  • Touchdown Terrace between Touchdown 2 and 3
  • Eastside, Stadiumview, Touchdown 4 and Quad residents are encouraged to use the Touchdown facilities
  • Springmill residents are able to use the laundry at Yorktown Apartments at the corner of Smith Road and Morningside Drive

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MAINTENANCE

For routine maintenance, please call, email or report minor problems online. These requests are received during normal business hours and are typically handled within two business days. If you are not home during our visit, we will leave a tag inside your door outlining repairs made.

For emergency maintenance such as a water leak, clogged water line, gas smell or no heat, CALL (812) 330-1411. After hours you will be directed to our answering service which will have a maintenance technician call you. Always call 911 in the case of a life-threatening emergency.

  • Air-conditioning (wall units): Make sure the vent is closed. Adjust the controls to your desired settings. For maximum efficiency, keep your filter clean. Push the filter light button to reset it.
  • Air-conditioning (central air): Set the thermostat to cool, the fan to auto and adjust the temperature.
  • Dishwasher: Rinse your dishes first. Only use detergent made for a dishwasher; liquid soap can damage the unit. Do not overfill the soap dispenser. Only wash full loads. You may not provide your own dishwasher.
  • Electrical: If you have a complete power outage not caused by blowing a fuse or a breaker, call Duke Energy at (800) 343-3525.
  • Freezing Weather: When the temperature drops below 20 degrees at night, run a thin stream of water from your kitchen and bathroom sink faucets. Open the cabinet doors below the sinks to prevent frozen and/or broken water pipes. Make sure your heat is set to a minimum of 58 degrees. Never turn the heat off in winter. If you fail to take these precautions, you may be liable for damages to your and any other affected areas.
  • Garbage Disposal: For best operation, turn on cold water and then turn on the disposal. Slowly put food items in and run until done. Turn off the disposal and then turn off the water. The disposal should be used to rinse plates not as a trash can. Do not put rice, pasta, kitty litter, oatmeal, vegetable peelings or large quantities of anything down the disposal. To help keep the disposal clean, put ice cubes in the disposal and run until cleared. Do not run your disposal if you drop a glass or a bottle cap in it. If the disposal isn't working, press the red reset button found on the bottom of the disposal unit under the sink. If it still isn't working or is leaking, notify the office.
  • Gas Stoves: If the pilot light goes out and/or you smell gas, call the office. Your stove top will always be warm if the pilot light is lit.
  • Hanging Pictures: Please use only tacks or nails to hang pictures. Sticky tack and tape can damage the drywall when removed.
  • Heating (baseboard heat): Adjust the wall thermostat to your desired temperature. Keep curtains, bedding and papers away from the heaters for best results and safety reasons. Heat is radiant and does not blow from baseboard heaters.
  • Heating (furnace): Set the thermostat to heat, adjust the temperature and set the fan on auto. Never store items in the furnace closet.
  • Heating (boilers): Parkview and Poolside residents have boiler heat which is turned on when the weather is consistently cool, usually in October. Use the wall thermostat.
  • Lights: If you need help changing an overhead bulb, contact the office.
  • Lockout: If you are locked out of your apartment outside of regular business hours including weekends and holidays, call (812) 330-1411. There will be a fee to have the maintenance technician unlock your apartment for you. Please leave a call-back number where you can be reached. Be prepared to show photo ID and pay the fee when the technician arrives. See Deposits and Fees for information.
  • Locks and Keys: Locks may not be changed or added without Management consent. See Deposits and Fees for information.
  • Outlets: Outlets may be controlled by a light switch in the living and bedrooms.
  • Paint: We prefer that you do not paint your apartment. However, if you choose to paint the walls, a fee will be assessed upon move-out. You may not paint the woodwork, window casements, cabinets or any other permanent structure nor place wallpaper on the walls. See Deposits and Fees for information.
  • Pest Control: Please keep the apartment clean and free of all matter that may attract pests and rodents. All properties are treated on the exterior to prevent infestation. Any additional pest control charges incurred by Management because of Residents' actions or inactions will be charged to the Resident. See Deposits and Fees for information.
  • Satellite Dishes: No satellite dishes or TV antennae may be mounted to any common area of the ground or building including exterior walls, roofs, windowsills and/or stairwells.
  • Smoke Detectors: Test your smoke detector monthly. If you need the battery changed, call the office. If the alarm sounds while you are cooking, it's doing its job! Do not disable or tamper with your smoke alarm; this is a lease violation subject to a charge and can be grounds for eviction. See Deposits and Fees for information.
  • Smoking: Smoking is not allowed in any common areas, laundry rooms and hallways per Bloomington City Ordinance. Please dispose of your cigarette butts in a responsible manner; do not throw them on the ground or parking lot.
  • Toilets: Only toilet paper and excreted substances should be flushed down your toilet. Do not flush wipes, paper towels, kitty litter, feminine hygiene products, condoms, etc. as this may overflow your toilet and cause damage.
  • Trash: You must bag your trash to take it to the Dumpster. Do not leave trash bags outside of your door or dispose of in a common area.
  • Water Problems: If you have any water leaking anywhere or have a running toilet, call the office immediately.

Any damages caused by or any repairs necessitated due to Resident or Resident's guests will be billed to Resident. See Deposits and Fees for information.

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MOVING IN

Welcome to CS Property Management! Refer to your Lease for your move-in date.

  • Come to our office on the day your lease begins to collect your keys, pay any outstanding balance due and complete your paperwork. Check-in is between Noon and 4:30 PM, Monday through Friday. If you are unable to come during those hours, please call in advance to make other arrangements.
  • Be prepared to pay a balance due (if any) with a check or pay in advance online. Have your Duke and Vectren (if applicable) account numbers ready. Bring a driver's license or passport for identity verification.
  • Your move-in inspection has been scheduled for you within 10 days of your lease beginning date. Please fill out the Move-In Prepared by Resident form and have it ready for the inspection appointment. Make notes of any repairs or damages you would like to document on this form. Put a star by any items requiring attention.
  • Once we have received your form, we will schedule a technician to make repairs. If you are not at home, a tag will be left on the inside of your door letting you know that we were there. Please note that some conditions may not require repair but will be noted in your file so that you will not be charged at move-out.
  • Test your smoke alarm by holding the test button for 10 seconds. If it doesn't sound, report the problem to the office.
  • Poolside residents should choose one available storage locker. Hang your name tag on the hook over the locker door and provide your own lock. Do not store valuables in plain sight. Management is not responsible for lost or stolen items.
  • If you were provided a name tag for your mailbox, put it up so your mail can be delivered to you.

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MOVING OUT

Here's how to wrap up your stay with CS Property Management.

  • Before your lease ends, you will receive a letter and/or email notifying you of the time and date of your move-out inspection. If you intend to vacate the apartment prior to your lease-ending date, please let us know.
  • Move out inspections are performed between 9 AM and 12 Noon on the day your lease ends. No exceptions.
  • You do not need to be present at the move-out inspection. If you prefer, you may leave your keys, forwarding address and parking permit on the kitchen counter. Failure to turn in the keys and garage opener (Poolside residents) on the lease ending date will result in a charge; see Deposits and Fees.
  • Make sure the apartment has been cleaned of all personal items and trash or charges will be assessed; see Deposits and Fees.
  • Poolside residents must leave behind CS cable and internet equipment. Storage lockers must be emptied.
  • Have all utilities disconnected. The electric service must remain in your name until your lease ends, even if you vacate early. Duke requires a 3-day notice. Go to www.duke-energy.com.
  • Do not plan to move out the day your lease ends; your apartment needs to be vacant for the move-out inspection. Holdover or failure to vacate by the lease-ending date will result in a charge; see Deposits and Fees.
  • Make sure any outstanding balance is paid. You are responsible for your rent and electric service through the end of your lease, even if you vacate earlier. Your security deposit cannot be used to pay your last month's rent.
  • If applicable, you will receive your security deposit refund within 45 days of your lease end; it will be mailed to your forwarding address. If damages exceed the amount of your deposit, you will receive an itemized statement with the balance due in 30 days.

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NOISE

Apartment living requires courtesy and consideration at all times. Your neighbor might need study time or have a different sleeping schedule than yours. You don't want to be disturbed by their noise and they don't want to be disturbed by yours. One of the main reasons for conflicts among apartment neighbors is noise.

Please be mindful of the volume and especially the bass on your television, music and video games. Consider using headphones. Take care when exercising not to disturb your downstairs neighbor. Don't be a door slammer. In nice weather, noise can carry via the open windows. Musical instrument practice is not allowed.

When in common areas such as hallways, be respectful and avoid loud activities. Voices carry!

If you have a gathering at your apartment, remind your guests that their actions reflect on you. If you get complaints from a neighbor, you need to respond. Don't ignore the knock at the front door or the phone calls. Paying attention and addressing their concerns will keep you out of trouble.

If you experience ongoing noise complaints with a neighbor, call the office during regular business hours to file a complaint. If you experience ongoing noise problems after hours, file a noise complaint with the police by calling (812) 339-4477.

The City of Bloomington has specific standards for noise both day and night. To read the ordinance, visit www.bloomington.in.gov/noise-ordinance.

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PARKING AND BICYCLES

Residents with parking permits may park only at the complex in which they reside. A parking permit does not guarantee a parking space. Affix your parking permit on the driver's side of your rear windshield. Vehicles without current permits are subject to towing. Inform your guests of restricted parking and towing where applicable. In the event that you or your guest's car has been towed, call the office at (812) 330-1411 or call the number on the signs posted in the parking lot. CS is not responsible for towing due to vehicle owner negligence.

  • Allen Court has parking for residents only, no guest parking
  • Canadian has parking for residents and limited guest parking
  • Eastside has parking for residents only
  • Grant Street has limited parking for residents only, no guest parking
  • Hunter has limited parking for residents only, no guest parking
  • Maple Grove has parking for residents only, no guest parking
  • Maple Leaf has parking for residents only, no guest parking
  • Maxwell Terrace has parking for residents only, no guest parking
  • Parkview has limited parking for residents only, no guest parking
  • Poolside has reserved garage parking, see Deposits and Fees; no guest parking
  • Springmill has parking for residents and limited guest parking
  • Stadiumview has parking for residents only
  • Sun Terrace has parking for residents and limited guest parking
  • Touchdown Terrace has parking for residents only, no guest parking
  • Washington Crossing has limited parking for residents only between 6 PM and 8 AM, no guest parking
  • Washington Terrace has limited parking for residents only, no guest parking

Allen Court, Grant Street, Hunter, Maple Grove, Maple Leaf, Washington Crossing and Washington Terrace residents may obtain City Neighborhood Zone parking permits. See www.bloomington.in.gov/neighborhood-parking-permits for more information.

Bicycles without a CS permit are subject to removal. Please use designated bike racks. Bikes are not to be stored in hallways or any place blocking public access.

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PARKVIEW AND POOLSIDE ENTRY SYSTEMS

Parkview: There are two buttons on the intercom system. One button is labeled Talk; press that button and hold it in while you speak. Release the button to hear the other party speak. Press the Door button to unlock the front door for your guest.

Poolside: The system operates with your wall-mounted telephone. Your guest simply dials your code number or selects your name by scrolling through the electronic directory on the lobby panel and your telephone will ring. When answered, you will be in communication with your guest. To unlock the main door, dial 9 from your telephone. The door will unlock for 20 seconds to allow your guest entry. To refuse entry, simply hang up.

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PET POLICY

Residents who wish to get a cat must sign a Pet Agreement.

  • Residents are permitted to house one cat maximum
  • There is a one-time Pet Fee and a monthly pet rent. See Deposits and Fees for related charges
  • Some cage-dwelling animals (hamsters, gerbils, guinea pigs and small birds) are permitted with Management's consent. These animals must remain in their cages.
  • Ferrets, rats, spiders, rabbits, snakes, lizards and dogs are never allowed
  • Residents are not allowed to house other people's pets under any circumstances, even for a short visit. Violations of this policy will result in a charge; see Deposits and Fees
  • It is recommended that a liner be placed under the litter box to prevent damage to carpet and vinyl flooring
  • If the Resident has allowed the pet to defecate or urinate on the floor, abandoned the pet, left the pet in the apartment for an extended period of time without food or water, failed to care for a sick pet or violated any pet rules, Management may enter the apartment and remove the pet for placement with the local authorities or Humane Society
  • Residents are liable for the entire amount of all damages caused by their pet and all cleaning, flea treatments, and repairs required because of the pet. Payment for damages shall be due immediately upon demand
  • We ask that cat owners remind the office about the cat when calling in a work order to prevent escape

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POOLSIDE PARKING GARAGE

The parking garage is located in the basement of the building. The entry door is on the southwest side and the exit door is on the northwest side of the building. Residents who wish to park in the garage must sign a Garage Addendum.

  • Garage rent is due with apartment rent on the first of each month; see Deposits and Fees
  • Your parking space assignment is noted on the first page of your Lease. Please refer to the garage diagram to locate your assigned space
  • Residents shall park only in their space. If another vehicle is parked in your assigned space, please call the office. Do not park in someone else's space
  • Your space and garage opener is for your use only and not for your guests.
  • Residents are not permitted to perform maintenance or repairs on their vehicles while parked in the garage. Residents must not leave vehicles idling while in the garage.
  • Use caution and low speed while driving in the garage. Only one car can pass through the garage doors at a time
  • Do not leave items in plain sight in your vehicle. Lock your vehicle. CS is not responsible for lost or stolen items.

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REFERRAL BONUS

When you refer someone new to us who in turn signs a new lease, we will credit your account in the amount of $100 as our way of saying Thank You. This bonus does not apply to finding a roommate to add to your lease.

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RENEWAL POLICY

  1. CS Property Management reserves the right to offer a Lease Renewal to those Residents who
    • Are current in their rent or have agreed to a payment plan to become current, and
    • Do not have any lease violations (unauthorized pet, guest or resident; inhabitability of premises, refusal to abide by Lease terms, etc.)
  2. All Resident(s) on the Lease must sign the renewal
  3. If Resident(s) cancel renewal within 30 days of signing, an administrative fee will be charged
  4. If Resident(s) cancel renewal after 30 days of signing, an administrative fee will be charged and the security deposit will be forfeited

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RENT PAYMENTS AND LATE CHARGES

Rent is due on the 1st day of each month. Payments received after the close of business on the 5th day of the month will be assessed a $25 late charge. An additional $25 will be assessed if the full payment is not received by the close of business on the 10th of the month. There are no exceptions to this timeline, no matter what day the 1st and 5th of the month fall on (weekends and holidays included). Remember to allow for mailing time, holidays and weekends. There are no exceptions to this timeline, no matter what day the 1st and 5th of the month fall on (weekends and holidays included). Partial rent payments are considered nonpayment and are subject to late charges. Acceptable payment methods include:

  • Pay online with a credit/debit card or check 24/7.  Visit www.paylease.com to set up your account, get reminders and pay automatically.
  • Check: make sure your name and apartment number are on your check, made payable to CS Property Management. Post-dated checks are deposited when received. Mail or bring payments to CS Property Management at 225 North Washington Street, Bloomington, IN 47408.
  • Cash is never accepted. If cash is your only option, get a money order or cashier's check.
  • NSF Charge: a returned payment for any reason will incur a charge; see Deposits and Fees.

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SAFETY

Better safe than sorry; here are some common sense practices.

  • Keep your apartment and car locked at all times, even when you are at home. Be sure to lock the windows as well as any doors.
  • Make use of the peephole and/or chain lock. If you do not have one, the office will be happy to install one for you.
  • Do not answer the door to someone you do not know
  • Do not let strangers into locked buildings such as Parkview and Poolside
  • Do not keep your valuables in plain sight inside your apartment, car or storage unit
  • Make sure someone else knows your plans when you are going out or will be away from home for a while
  • Be aware of your surroundings when going out; stay near people and well-lit areas
  • Always notify the police of suspicious activity
  • Get renter's insurance. Management's insurance does not cover the cost of damage or theft of your personal items.
  • Management is not responsible for the actions of others nor do they promise security

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SEVERE WEATHER

In order to forewarn you of natural disasters, the Outdoor Warning Siren will emit a steady wail in case of a tornado and a fast siren in case of an unusual emergency. At noon on the first Friday of each month, the sirens will test; do not be alarmed.

In case of a tornado, do not use elevators and stay away from windows. It is wise to seek shelter in a basement, hallway, bathroom or by a doorframe.

In case of heavy ice and snow, use extreme caution along stairs, balconies, sidewalks and in parking lots. Always use handrails when going up and down stairs. All walkways, stairs and parking lots are plowed and shoveled as quickly as possible and salt and sand are used to help maintain traction. Our staff cannot be everywhere at once so your patience is requested during these times.

In case of a power outage, call Duke at (800) 343-3525. Our office cannot report power outages due to Duke's automated system.

Get weather alert texts at https://member.everbridge.net/index/1772417038942730#/login.

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SUBLEASING

If you are interested in subleasing your apartment, download the Subleasing Packet at http://www.cspropertymanagement.com/downloads.aspx.

  • Resident must give written notice of intent to sublease; email is sufficient.
  • All accounts must be current in order to sublease.
  • Subleasing is the sole responsibility of the Resident and in no way reduces the responsibility of the Resident to CS. If the Sublet fails to fulfill his/her agreement, the Resident is still responsible to fulfill the terms of the Lease; as such the Resident guarantees the Sublet's performance.
  • See Deposits and Fees for related charges: application, deposit, processing. Multiple sublets will result in multiple fees.
  • Resident is responsible for finding the Sublet. CS recommends choosing an appropriate and qualified sublet; CS is not responsible for Resident's choice.
  • Resident is responsible to show the apartment. If CS is asked to show the apartment on the Resident's behalf, there will be a charge for each appointment shown; this amount is payable in advance of the showing. See Deposits and Fees.
  • Resident is responsible to advertise. CS recommends advertising as soon as you know you wish to sublease. Resident may advertise on CS website.
  • Each potential sublet must complete an application and pay the nonrefundable application fee. Once approved, the sublet must pay a Security Deposit to CS. The Resident's deposit cannot be used or transferred to the Sublet. See Deposits and Fees.
  • Sublets are not allowed to sublease the apartment.
  • Both the Resident and Sublet are required to sign the documents in advance of the day the sublease begins.
  • The electric account must either remain in the Resident's name or be transferred to the Sublet's name on or before the sublease begins.
  • The security deposits will be returned within 45 days of the lease end.

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UTILITIES

  • The electric service must be in your name the entire term of your lease. You must provide proof of service to receive your keys when you move in. Contact www.duke-energy.com.
  • For cable or internet, visit www.comcast.com.
  • For gas service at Washington Crossing and the House, contact Vectren at www.vectrenenergy.com.

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